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Refund policy

Last updated: November 5, 2026

30-day return summary

You can return unworn pieces in their original packaging within 30 days of delivery for a full refund of the purchase price. There is no restocking fee ($0.00).

EU, EEA (including Norway) and UK customers: 14-day right of withdrawal

You can withdraw from your purchase within 14 days of the day you, or a person you name (not the carrier), receive the piece, without giving a reason.

To withdraw, tell us before the 14 days end: use the link Withdraw from contract here, email support@varette.com, or send the model form below. Then send the piece back within 14 days of telling us, to the return address we email you. You pay the direct cost of sending it back.

We refund everything you paid, including the original standard delivery (free on every order), within 14 days of receiving your withdrawal, to your original payment method; we may wait until the piece arrives or you send proof of postage, whichever comes first.

You may handle the piece as you would in a shop; if it is worn beyond that or returned incomplete, we may deduct the loss in value, but we do not refuse the refund.

This right comes on top of our 30-day returns and your legal guarantee.

Model withdrawal form

To: Interactive Ecommerce LLC (Varette), 1309 Coffeen Avenue, STE 10801, Sheridan, WY 82801, United States, support@varette.com.
I hereby give notice that I withdraw from my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Name: [ ]
Address: [ ]
Signature (only if sent on paper): [ ]
Date: [ ]

What can be returned

  • Pieces that are unworn, unaltered, and returned with all original backs, pouches, and packaging.
  • For hygiene reasons, earrings can only be returned if they are unworn and in their original packaging.
  • Gift cards cannot be returned.

How to start a return (return by mail)

  1. Email support@varette.com within 30 days of delivery with your order number and the piece(s) you wish to return.
  2. A person replies within 2 business days with your return authorisation and the return address. Returns go to our supplier's returns address, which may be in China; we email it with your authorisation. Please do not send parcels to our registered office in Sheridan (registered agent, mail only); it cannot accept returns.
  3. Return shipping cost: You cover tracked return postage for change-of-mind returns. If a piece arrived faulty, damaged, or different from what you ordered, Varette covers all return postage or sends a free replacement.

Refund timing

Once your return arrives and is inspected, we issue a full refund to your original payment method within 5 business days. Standard shipping is free, so there is no shipping deduction or restocking fee. Your bank or card issuer may take 3–5 additional business days to post the refund.

Exchanges

Need a different ring size or chain length? Email support@varette.com within 30 days of delivery and tell us the size or piece you need.

Faulty, damaged or wrong items

Email support@varette.com with your order number and a photo. If a piece arrives damaged or not as ordered, or develops a fault in normal wear, we repair, replace or refund it and pay all postage. Telling us within 14 days of delivery helps us claim transit damage from the carrier, but a later report is not refused.

Your legal rights

This policy does not limit your statutory rights. In the EU and EEA (including Norway) you have a legal guarantee of conformity of at least 2 years from delivery (Norway: 2 years, or 5 years for goods meant to last much longer). In the UK, the Consumer Rights Act 2015 gives you 30 days to reject faulty goods for a full refund, and further rights after that.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Varette (operated by Interactive Ecommerce LLC, Wyoming filing ID 2023-001289041)
Registered office (registered agent, mail only): 1309 Coffeen Avenue, STE 10801, Sheridan, WY 82801, United States
Email: support@varette.com · Phone / SMS: +1 (463) 222-0281 · Customer support hours: Monday–Friday, 9:00 AM – 5:00 PM MT (a person replies within 2 business days).